Service and Maintenance at TwistedPair
System downtime, lost connectivity and intermittent problems can impact your employees, customers and profitability. But with TwistedPair as your support partner, you can avoid this and get issues resolved rapidly with our 24/7 support.
With our preventative maintenance services, you can avoid expensive maintenance emergencies. As part of our service packages, our team will visit your site regularly and carry out full health checks to ensure that your technical equipment is running smoothly and make recommendations for improvement where necessary. Your package priority level will depend on the Service Level Agreement (SLA) at Twisted. We have your back 24/7, 365 days a year.
Why not go a step further with TwistedPair’s Intuitive solution? Intuition is a monitoring support software system that provides you with intelligence and insights for your workplace. Workplace data can be collated from multiple locations to gain insights into how meeting rooms and technology are used and to make smarter decision making. With Intuition, issues can be fixed remotely and resolved within 5-8 minutes of downtime to increase productivity and decrease operational costs.
Onsite Managed Services
We can provide a TwistedPair Audio Visual Expert to be based onsite at your facility offering high levels of AV support, expertise and a concierge service to work alongside your internal teams. Daily tasks will include AV/VC monitoring with unlimited technical support and troubleshooting, rooms scheduling, call launching, preventative maintenance checks, and onsite fix and repair management.
Do not fret if you didn’t opt in for a support contract at the start, we are still able to help support your investment with our IT support & maintenance services. There will always be times when the unexpected occurs but our Support and Maintenance services offer ad-hoc solutions to get you back on track.