TwistedPair support your investment with top quality service

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Remote monitoring service - Twisted Pair have the capability to provide a remote monitoring service that will automatically monitor and highlight any issues with the IT/Voice infrastructure, thus enabling them to be addressed before they turn into problems.

Helpdesk support - Twisted Pair provide helpdesk support from 8.45am - 5.30pm Monday to Friday excluding bank holidays. The support desk is staffed by our own in house support engineers.

VPN and dial up remote access - Our engineers can connect to your infrastructure via secure remote dial in. This capability enables us to resolve the vast majority of support issues in a timely and cost effective manner.

On site visits - Regular on site visits can be arranged to carry out the jobs that cannot be resolved remotely as well as conduct onsite health checks of the voice and data infrastructure. Our clients are also encouraged to keep a log of tasks for the support engineer to undertake during each visit. This will ensure that the engineer's time spent onsite addressing issues is maximised.

Emergency on site visits. If required, we can send an engineer on site within eight hours of a request being logged with our helpdesk. The speed of deployment of the engineer will depend on the severity of the support issue. We take all reasonable endeavours to reduce the response time for the engineer to attend onsite (i.e. less than 8 hours) if the issue is business critical (i.e. loss of network etc).