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Remote monitoring service
TwistedPair have the capability to provide a remote monitoring service that will automatically monitor and highlight any issues with the IT/Voice infrastructure, thus enabling them to be addressed before they turn into problems.
Helpdesk support
TwistedPair provide helpdesk support from 8.45am - 5.30pm Monday to Friday excluding bank holidays. The support desk is staffed by our own in house support engineers.
VPN and dial up remote access
Our engineers can connect to your infrastructure via secure remote dial in. This capability enables us to resolve the vast majority of support issues in a timely and cost effective manner.
On site visits
Regular on site visits can be arranged to carry out the jobs that cannot be resolved remotely as well as conduct onsite health checks of the voice and data infrastructure. Our clients are also encouraged to keep a log of tasks for the support engineer to undertake during each visit. This will ensure that the engineer's time spent onsite addressing issues is maximised.
Emergency on site visits
If required, we can send an engineer on site within eight hours of a request being logged with our helpdesk. The speed of deployment of the engineer will depend on the severity of the support issue. We take all reasonable endeavours to reduce the response time for the engineer to attend onsite (i.e. less than 8 hours) if the issue is business critical (i.e. loss of network etc).
"TwistedPair were wonderful in our recent move. Their team are friendly, calm under pressure and unfailingly helpful at all times. Our project had complications that were nothing to do with them, and yet they took on a great deal of the hassle of getting everything straightened out. I would recommend them very highly, indeed."
- Harvard University Press - Richard Howells"Twisted Pair are a young and enthusiastic company and they are passionate about what they do - this was clearly demonstrated in every aspect of their service us. It's so nice to be able to give our staff a straight forward and painless telecoms solution and leave all the complicated stuff to the experts at Twisted Pair!"
- Remarkable Group - Abigail Clarke"The installation went very well, we are all very happy with the work you have done. Thanks!"
- Combined Heat & Power Association - David Sheales"I just want to reiterate what an excellent job you did, thanks."
- Chambers & Partners - James Morris"A fast, efficient and cost effective service offering fully comprehensive advice and expert engineering. All work undertaken has been completed within given time-scales and to an extremely high standard with excellent after sales care, in line with this I have no hesitation in recommending TwistedPair to prospective clients."
- VF Northern PLC - Paddy Emmerson"Just a thank you for sorting us out over last couple of weeks – I don’t doubt we are a difficult customer."
- ESP Fire & Security _ Dan Bishop"I just wanted to drop you a line to say how impressed I was with the team of guys who came yesterday to sort all the wiring out. They were professional and just got on with it and completed the job to a very high standard."
- Reliance Media Works - Jo Gibson"Service was brilliant - Thanks."
- RAK Ceramics - Ryan Child"Thank you for the help and guidance you have provided our business with over the last few months. It's refreshing to work with a company who takes direct action over your concerns, and makes you feel that you aren't just another account number. We have reduced our monthly telephone and internet costs significantly. I would gladly recommend TwistedPair to anybody looking for a reliable and proactive communications partner""
- Kinsey Allen International - Alan Martin"May I take this opportunity to thank you and the team for all your assistance over the past 19 months. From Telephone system changes to floor box removals you have always answered my questions very patiently and have tried to accommodate our requests."
- Barrow Cadbury Trust - Mary Radon"TwistedPair did an absolutely brilliant job here at Clarity. Please make sure that the team get well deserved praise. "
- Clarity - Venetia Mitchell"May I take this opportunity of thanking you for your prompt attention and completion of the work in your usual pleasant and proffesional manner."
- Battman Brothers Ltd - Janet Haydon