What are Softphones?

Soft Phones allow users to free themselves from the traditional constraints of having a phone terminal at their workstation. It allows them to access all of the features of a traditional phone terminal through their computer. With the use of a headset connected to the computer and the soft phone software, the users can access all of the soft phone features while keeping the traditional applications of a phone terminal. Features of the softphone include;

• Can be connected to LAN or WAN for on-site or remote worker access

• Offers informal call centre capability with agent log-in, log-out, pause and configurable wrap-up time

• Built-in customer relationship management (CRM) tool

• Shared team call journal

• Convenient and quick text messaging

• Unlimited number of team, function and short-dial keys

• Hook-switch support for convenient handling

• High quality audio using USB, Bluetooth or PC- soundcard headsets and handsets

• Phonebook can be integrated with Microsoft Exchange contact lists

• Fully compatible with Office DECT rang offering Aastra TwinComfort capability

• Open interface to IntelliGate CTI applications

System requirements

• Windows PC, 500 MHz

• 256 MB RAM

• 50 MB free hard-disk space

• Ethernet connections