Feature

What is it?

Calling Line Identity (CLI)

Displays caller name and number on telephone screen

Direct Dial Inwards (DDI)

Enables customers to dial individuals or departments directly

Call Transfer

Transfers calls to outside line to enable customers to be transferred to another branch or mobile phone

Call Conferencing

Allows mulitple parties to hold a conference call

Call Divert

Diverts calls from an extension to a mobile or another extension

Computer Telephony Intergration

Allowsinformation on incoming phone calls to be accessed automatically before the call is answered. Also allows dialing out straight from contact databases

Voice Mail

Takes messages when users are on the phone or out of the office. Also allows urgent messages to be notified to user and allows messages to be forwarded to colleagues. Different messages can be recorded depending on the time of the day and for internal and external calls

Auto Attendant

Directs calls to correct individuals or departments without the need for the human operator.

Interactive Voice Response (IVR)

IVR allows for people to leave or recieve information through voice. This can normally be replied to either using voice recognition software or phone keypad operation.

Unified Messaging

Unified messaging collects all messages of any formats in one inbox. Using Outlook express Unified Messaging collects voice, email,SMS and fax messages in one place. It allows the messages to be replied to in the same or different formats as to which they arrived in. The inbox can be accessed from anywhere with internet access.

Automatic Call Distribution (ACD)

Allows a message tone and holding music to be played if the phones are busy